Internet Evolution - Robert McGarvey - How Evil Is Google? Ask This Man: "Google repeatedly says one thing but does another. The company says serving users is its top priority, but Google does not offer users customer service. Google exhorts others to be transparent, but it runs one of the world’s most opaque operations. Google urges everyone else to adopt open systems, but Google’s search engine and AdWords auction system are closed. Google tramples the most fundamental ethical standard, the golden rule, by routinely treating others the way Google does not want to be treated."
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